Frequently Asked Questions-(FAQ) – NRM Primary Care Virtual

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Virtual Primary Care at NRM Primary Care allows you to consult with our healthcare providers remotely via secure video, phone, or messaging. It’s a convenient way to receive timely care for non-emergency conditions, chronic disease management, prescriptions, and wellness visits—all from home or work.  

Our providers can address: 

• Cold/flu, allergies, sinus infections 
• Skin conditions (rashes, acne) 
• Mental health concerns (anxiety, depression) 
• Chronic condition management (diabetes, hypertension) 
• Prescription refills & medication questions 
• Preventive health & wellness coaching 
• Note: For emergencies (chest pain, severe injuries, etc.), please call 911 or visit the nearest ER.

• Online: Log in to your NRM patient portal to request an appointment. 
• Phone: Call our office at 914-809-8926. 
• Email: Send a request to Nicholas@nrmprimarycare.com.

You’ll need: 

• A smartphone, tablet, or computer with a camera/microphone 
• Stable internet connection 
• Our secure telehealth platform (link provided after scheduling) 
• No downloads required for most visits!

•  Yes! Most major insurance plans (including Medicare) cover virtual visits. We recommend checking with your insurer for specific coverage details. Self-pay options are also available. 

•  Absolutely. If medically appropriate, our providers can e-prescribe medications to your preferred pharmacy or order lab tests/imaging at a nearby facility.  

•  Yes! New patients are welcome. Call our office to register before your first visit.  

•  If your provider determines you need hands-on care (e.g., stitches, blood work), we’ll coordinate a seamless transition to one of our NRM Primary Care clinics or a trusted local facility. 

• Test your device’s audio/video before the appointment. 
• Have your medication list and medical history ready. 
•  Ensure good lighting and a quiet, private space. 

Still have questions? Contact NRM Primary Care at 914-809-8926 or Nicholas@nrmprimarycare.com. We’re here to help!